Refund and Return Policy for FunonBD.com

Effective Date: 12/3/2024

At FunonBD, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, please review our refund and return policy.

1. Eligibility for Returns

We accept returns for the following cases:

  • The product is damaged, defective, or incorrect upon delivery.
  • The product is unused, unopened, and in its original packaging.

2. Conditions for Returns

To qualify for a return:

  • You must initiate the return within [insert timeframe, e.g., 7 days] of receiving the product.
  • Proof of purchase (order confirmation or receipt) must be provided.
  • Items that are opened, used, or tampered with are not eligible for returns unless they arrived damaged or defective.

3. Return Process

To initiate a return:

  1. Contact our customer support team via info@funonbd.com or call +8801713862227 with details about your order and the issue.
  2. Our team will guide you through the return process, including where to send the item.
  3. Once the product is received and inspected, we will confirm if the return is approved.

4. Refund Policy

Refunds are issued under the following conditions:

  • Approved returns for damaged, defective, or incorrect items.
  • Refunds will be processed within [insert timeframe, e.g., 7–10 business days] after the return is approved.
  • Refunds will be issued through the original payment method.

Note: Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).

5. Non-Returnable Items

The following items are non-returnable:

  • Items on sale or clearance.
  • Opened or used perfumes unless defective.
  • Personalized or customized products.

6. Exchange Policy

Exchanges are subject to product availability. If you wish to exchange an item, follow the return process and specify the desired replacement product.

7. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us immediately at info@funonbd.com or call +8801713862227.
  • Include clear photos of the damaged item for verification.

8. Contact Us

For any questions or concerns about returns and refunds, please contact: